Refund policy

Return and Refund Policy

Tamar Greenforge
Trading name of Tamar Traders Ltd
433 Bordesley Green
Birmingham
B9 5RA
United Kingdom

Last updated: 19 August 2026

At Tamar Greenforge, we want you to be satisfied with your purchase. If you are not happy with your order, you may be entitled to return the item and receive a refund in accordance with this policy and your statutory rights under UK consumer law.

1. Returns and Your Right to Cancel

For most products purchased online, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us.

This cancellation right does not apply to certain products where an exemption applies under UK law, such as certain personalised or bespoke products, perishable goods, or sealed goods that are unsuitable for return for health or hygiene reasons where the seal has been broken.

Your statutory consumer rights are not affected by this policy.

2. Return Conditions

Returned items should be in a condition that allows us to determine their nature, characteristics and functionality.

Where reasonably possible, please return items with their original packaging, accessories, labels and documentation.

You may inspect and handle an item as you would reasonably be able to in a shop. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue.

Your statutory rights under UK consumer law apply. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

We will not exclude or restrict any consumer rights that cannot legally be excluded.

4. How to Request a Return

To request a return or cancel your order, please contact Tamar Greenforge using the contact details provided on our Shopify store.

Please include:

Your full name
Order number
The item(s) you wish to return
The reason for the return, where applicable
Photographs if the item is damaged, faulty or incorrect

Business address:

Tamar Greenforge
Trading name of Tamar Traders Ltd
433 Bordesley Green
Birmingham
B9 5RA
United Kingdom

5. Return Shipping Costs

If you are returning an item because you have changed your mind and are exercising your statutory 14-day cancellation right, you may be responsible for the direct cost of returning the item, unless we have agreed otherwise.

If an item is faulty, damaged, defective or incorrectly supplied, we will provide an appropriate remedy in accordance with your legal rights and will not require you to pay costs that we are legally responsible for.

We recommend using a tracked delivery service when returning an item and keeping your proof of postage.

6. Refunds

Once we receive your returned goods, or where applicable receive evidence that you have sent them back, we will process your refund in accordance with applicable law.

Refunds will normally be made to the original payment method used for the purchase.

Where the statutory cancellation rules apply, we will generally refund the standard delivery charge you originally paid. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.

Where permitted by law, we may make a deduction if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functionality.

7. When Will You Receive Your Refund?

We aim to process refunds as quickly as possible.

Where the statutory cancellation rules apply, refunds will normally be made within 14 days of the applicable date required by law, including receiving the returned goods or appropriate evidence that they have been sent back.

Once we have issued your refund, your bank or payment provider may require additional time to make the funds available in your account.

8. Exchanges

If you would like to exchange an item, please contact us.

If an exchange is not available, we may process a return and refund instead.

This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

9. Sale Items

Sale and discounted items are still covered by your statutory consumer rights.

We will not use a sale price or promotional discount to remove or restrict rights that cannot legally be excluded.

Any additional return conditions applying to a particular product will be clearly stated before purchase.

10. Items That May Not Be Eligible for Cancellation

Some products may be excluded from the statutory 14-day cancellation right where permitted by law. These may include:

Personalised or bespoke products
Products made to your specifications
Perishable goods
Certain sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken
Other products for which UK law provides an applicable exemption

Where such an exemption applies, we will provide the relevant information before or at the time of purchase.

This does not remove your statutory rights if a product is faulty, defective or not as described.

11. Statutory Consumer Rights

Nothing in this Return and Refund Policy affects your statutory rights under UK consumer law.

If a product is faulty, not as described, or does not meet the legal requirements applicable to the sale, you may have additional rights and remedies.