Shipping policy

Tamar Greenforge
Trading name of Tamar Traders Ltd
433 Bordesley Green
Birmingham
B9 5RA
United Kingdom

Last updated: 19 August 2026

At Tamar Greenforge, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During busy periods, sales events, holidays or circumstances outside our reasonable control, processing times may take longer.

If there is a significant delay affecting your order, we will contact you where reasonably possible.

2. Delivery Areas

We currently offer delivery to addresses within the United Kingdom, subject to the delivery options available at checkout.

Some locations, postcodes or products may have delivery restrictions. If we are unable to deliver your order to your selected address, we will contact you as soon as reasonably possible.

3. Delivery Times

Estimated delivery times will be displayed at checkout where available.

As a general guide, standard UK delivery is expected to arrive within approximately 2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed unless we have specifically agreed a guaranteed delivery service with you.

Delivery may take longer during weekends, public holidays, peak shopping periods or due to circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order size or weight
Delivery method selected
Promotional offers
The products included in your order

If free delivery is offered, any applicable conditions will be clearly stated on the website or at checkout.

5. Order Tracking

Where a tracked delivery service is used, we will provide tracking information when it becomes available.

You can use the tracking information provided to check the progress of your delivery with the relevant delivery provider.

Tracking information may take some time to update after your order has been dispatched.

6. Delivery Address

Please make sure that your delivery address and contact information are correct before completing your order.

We cannot guarantee that we will be able to change the delivery address after an order has been dispatched.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery.

Any additional delivery costs may be payable where permitted by law.

7. Missed Deliveries

If nobody is available to receive a delivery, the delivery provider may leave the parcel in a safe place, with a neighbour, at a collection point, or make another delivery attempt, depending on the service used.

Please follow any instructions provided by the delivery provider.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the relevant carrier.

While we work with delivery providers to minimise delays, delivery times can sometimes be affected by circumstances outside our reasonable control.

If an order is confirmed as lost or cannot be delivered, we will work with you to provide an appropriate solution in accordance with your legal rights.

9. Damaged Packages or Products

If your package arrives visibly damaged, please contact us as soon as possible.

If the product inside is damaged, please provide your order number and photographs of the packaging and damaged product where possible.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

You should not be required to give up any statutory rights simply because you did not report damage immediately.

10. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the issue.

We will investigate and, where appropriate, arrange a replacement, refund or other suitable remedy.

11. International Shipping

Unless specifically stated at checkout, we do not currently guarantee international delivery.

If international delivery becomes available, the applicable delivery charges, estimated delivery times and any relevant conditions will be displayed at checkout.

Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country where applicable.

12. Customs and Import Charges

For international orders, where offered, customs duties, import taxes and other charges may be imposed by the destination country.

Any such charges are generally the responsibility of the customer unless we clearly state otherwise.

Tamar Greenforge is not responsible for delays caused by customs processing.

13. Delivery to PO Boxes and Restricted Addresses

Some delivery services may not be able to deliver to PO Boxes, military addresses, remote locations or other restricted addresses.

If your selected delivery address cannot be served by the chosen carrier, we may contact you to arrange an alternative delivery method.

14. Delivery and Your Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

Where a specific delivery period is legally required or where we have agreed a specific delivery arrangement with you, we will comply with our legal obligations.

If goods are not delivered within the legally applicable period, you may have cancellation or other remedies depending on the circumstances.