Terms of service

Tamar Greenforge
Trading name of Tamar Traders Ltd
433 Bordesley Green
Birmingham
B9 5RA
United Kingdom

Last updated: 18 August 2026

These Terms of Service govern your use of the Tamar Greenforge website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Us

This website is operated by:

Tamar Traders Ltd, trading as Tamar Greenforge
433 Bordesley Green
Birmingham
B9 5RA
United Kingdom

In these terms, "we", "us" and "our" refer to Tamar Traders Ltd trading as Tamar Greenforge.

"You" and "your" refer to the person using our website or purchasing products from us.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of our website.
Copy, reproduce or commercially exploit our website content without our permission.
Submit information that is false, misleading or fraudulent.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct genuine errors or inaccuracies on our website.

Where a product is unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for the unavailable product.

4. Prices

All product prices are displayed on our website.

Where applicable, prices include VAT and other legally required charges. Any additional delivery charges will be displayed during the checkout process before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that we have already accepted, except where there has been an obvious pricing error.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

A contract for the sale of products is formed when we accept your order and confirm that the products have been dispatched, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product description error.
We reasonably suspect fraudulent or unlawful activity.
We are unable to fulfil the order.
An order appears to have been placed in breach of these terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

6. Payment

Payment must be made using the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payment information is processed through the relevant payment provider. We do not normally have access to your complete payment card details.

7. Delivery

We will provide estimated delivery information during the ordering process where available.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

If there is a significant delay or we are unable to deliver your order, we will contact you where appropriate.

Your statutory rights relating to delivery are not affected by these terms.

8. Returns, Cancellations and Refunds

Our Return and Refund Policy explains how returns, cancellations and refunds are handled.

Nothing in these Terms of Service limits or excludes your statutory consumer rights.

For eligible online purchases, you may generally have a 14-day legal cancellation period, subject to applicable exceptions.

Please refer to our Return and Refund Policy for full details.

9. Faulty or Incorrect Products

If you receive a product that is faulty, defective, damaged or not as described, please contact us.

We will deal with the issue in accordance with your statutory rights and applicable UK consumer law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy.

10. Intellectual Property

All content on our website, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to Tamar Traders Ltd unless otherwise stated.

You may access and use the website for your personal and lawful shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics services and other Shopify-supported services.

We may also provide links to third-party websites.

We are not responsible for the content, availability or policies of third-party websites or services that we do not operate.

Your use of third-party services may be subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under UK law.

This includes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, strikes, transport disruption, government action, widespread technical failures or other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact and resume our obligations as soon as reasonably possible.

15. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your personal information will be handled in accordance with our applicable privacy and data protection policies.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the applicable "Last updated" date.

Changes will not affect rights that you have already acquired under applicable law.

17. Governing Law

These Terms of Service and any contract between you and us are governed by the laws of England and Wales, unless mandatory consumer protection law in your place of residence provides otherwise.

If you are a consumer, you will retain any mandatory legal rights available to you under applicable consumer protection law.